Privacy Policy, Cookie Policy, Medical Disclaimer & Terms of Use

Privacy Policy

 

Who we are

ElectroGlow Studio is a private electrolysis and skincare clinic based in Chelsfield, Kent, United Kingdom. 

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What information we collect

 

We may collect and store the following information:

• Your name, address, email address, and phone number

• Health and skin information you choose to provide during consultation

• Appointment and treatment history

• Before and after photographs (with your consent only)

• Website usage data (see Cookie Policy below)
   

How we use your information

 

We use your information to:

 

• Provide safe and effective treatments

• Carry out consultations and tailor services to your needs

• Communicate with you about appointments and aftercare

• Maintain accurate treatment records

• Comply with legal and insurance requirements

• Improve our services and client experience

• Deliver relevant marketing or advertising (only where consent has been given)

 

We will never sell, rent, or share your personal data with third parties for marketing purposes.
 

Legal basis for processing

 

We process your data under the following lawful bases:

• Consent – for health information, images, and optional cookies

• Contract – to provide treatments and manage appointments

• Legal obligation – for record-keeping and insurance requirements

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How your data is stored

Your data is stored securely using password-protected systems and trusted service providers (such as Wix, Google suite - email platform, and secure storage tools).
 

Consultation and treatment records are retained for:

• 7 years after your last treatment

• For minors: 7 years after age 18
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This is in line with UK insurance and industry guidelines.

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Sharing your data

We only share your data when necessary, for example:

• With secure service providers (e.g. email systems)

• If required by law or regulatory bodies

 

We do not share your data for marketing purposes.

 

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally permissible)

• Withdraw consent at any time (for example, for photographs)

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To exercise these rights, please email us via the details on our website with 'GDPR' in the subject line. 

To exercise any of your rights, please contact us at: studio.electroglow@gmail.com

 

Cookie Policy

What are Cookies?

 

Cookies are small text files placed on your device when you visit a website. They help improve your browsing experience and allow websites to function effectively.

 

How we use Cookies

 

ElectroGlow Studio uses the following types of cookies:​

• Essential cookies – required for the website to function properly
  Analytics cookies – to understand how visitors use our website
  Marketing cookies – used by trusted third parties to deliver relevant content or advertising and measure effectiveness

• Marketing and analytics cookies are only used with your consent.

 

Optional marketing cookies (via trusted third-party services) help us understand how visitors interact with our website and to support relevant advertising. Any marketing cookies are used in a limited and respectful way to improve your experience and understand what content is helpful

 

Third-Party Services

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We use trusted third-party providers (such as Wix and associated tools) to operate our website and services. These providers may process limited technical data (such as IP address or browser type) to ensure the website functions correctly and securely.

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Consent

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We use Usercentrics to manage cookie consent.

When you visit our website, you can choose which types of cookies to accept. You can update your preferences at any time via the cookie settings.

 

You can change your preferences at any time via the cookie settings link on our website

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Managing Cookies

When you visit our website, you will be given the option to accept or decline non-essential cookies. You can also manage cookies through your browser settings.

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Cookie consent management

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We use Usercentrics to manage cookie consent on this website.

When you first visit our site, you will be given the option to accept or decline different categories of cookies. You can update your preferences at any time by revisiting the cookie settings.

 

Third-Party Services

 

Our website may use trusted third-party services (such as Wix, analytics providers, or marketing partners), which may collect anonymised technical data such as:

• Browser type

• Device information

• Pages visited

• IP address (processed in a de-personalised way)

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These providers only process data on our behalf and are required to keep it secure. We do not carry out automated decision-making or profiling that has legal or significant effects.

 

Medical Disclaimer

 

The information provided by ElectroGlow Studio — including on this website, during consultations, or via social media — is for general guidance and educational purposes only.

 

ElectroGlow Studio is not a medical practice and does not provide medical advice, diagnosis, or treatment.

 

If you have any underlying medical conditions or concerns, you should consult your GP or a qualified healthcare professional.
Electrolysis and related treatments are cosmetic procedures and are not a substitute for medical care.

 

Terms of Use

 

By using this website, you agree to the following:

• All content is provided for general informational purposes only

• You must not copy, reproduce, or distribute any content, images, or branding without written permission

• We reserve the right to update or change website content at any time

 

While we aim to keep all information accurate and up to date, we make no guarantees regarding completeness or accuracy

 

Use of this website and any services booked is at your own discretion and risk

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If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

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